Publication Title

Twenty-First-Century Access Services: On the Front Line of Academic Librarianship, Second Edition

Publication Date

Spring 2023

Document Type

Book Chapter

First and Last Page



Much of the focus in the library and information science field centered on the recognized traditional elements on subjects such as organizing information, information-seeking behaviors, reference resources, and collection development. These concepts were not foreign to access services professionals because our daily work involved identifying the parts of bibliographic records, creating abstracts, and understanding reference questions. However, there are many topics daily that the Master of Library and Information Science (MLIS) programs does not address. There is a disappointment amongst the authors that no course addressed the core concepts of access services that is experienced daily. If access services were addressed at all, it was an afterthought or an add-on to another topic. This chapter seeks to find a place in the LIS field for access services.