Date of Award
1997
Document Type
Research Paper
First Advisor
Jeff Decker
Second Advisor
Jeff Lutgen
Abstract
In this research paper the author attempts to analyze three different Health Care providers, specifically the ones that are offered to faculty at Whittier College (PPO, HMO, and Kaiser), based on different important aspects which include cost, coverage, and service (which is broken down into nine dimensions). In this work, the author analyzes a survey given to Whittier faculty concerning their Health Care provider and uses it to compare the plans to one another in order to find greatest customer satisfaction. The survey that the author created for the purposes of this paper is also included in the back for reference.
Recommended Citation
Lin, B. (1997). Do You Know What You Selected? Customer Awareness In Choosing A Health Care Provider: Cost? Coverage? Service?. Retrieved from https://poetcommons.whittier.edu/scholars/302